Training Specialist - Remote/Southeastern PA
PMA Companies

Allentown, Pennsylvania

Posted in Insurance


This job has expired.

Job Info


Responsible for the design, delivery and continuous improvement of Customer Service Center training programs. Includes conducting needs assessments, establishing appropriate curricula, executing and/or coordinating the delivery of training and evaluating its effectiveness.

Responsibilities:

  • Develops curriculum based on research and analysis of business needs.
  • Confers with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures. Quickly learns and then translates process and procedures into clear, concise training modules in a timely manner.
  • Selects or develops teaching aids (handbooks, multimedia visual aids, computer tutorials) to ensure training is accurate and effective.
  • Organizes and implements structured approach to delivery of training materials. Conducts and coordinates delivery of training. Uses presentation skills to create excitement and motivate audience.
  • Creates and continually modifies training materials to meet the needs of audience. Maintains inventory of training materials.
  • Evaluates, designs and develops a wide range of methods for delivery of training including but not limited to instructor led, self-guided, virtual classroom, web-based and other eLearning methodologies.
  • Maintains and updates training records
  • Conduct follow-up studies of all completed training to evaluate the effectiveness of sessions delivered, and provide feedback to management regarding the results.
  • Interacts effectively with all levels of personnel
  • Acclimates new hires to the business and conduct orientation sessions
  • Utilizes multimedia technology, software, applications, and authoring tools to create e-learning and instructor-led courses, materials, job aids, and communications
  • Presents complex information to a variety of audiences
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.


Requirements:
  • Experience in training a variety of functions
  • Customer Service and processing experience strongly preferred
  • Bachelor's Degree (in education preferred) or equivalent experience.
  • Demonstrated proficiency in training methodologies, curriculum development and soft skills. Ability to successfully develop and deliver training programs using skills in instruction design, program design and development
  • Excellent creative and conceptual thinking ability
  • Strong organization, planning, problem resolution, facilitation, attention to detail and level of quality, collaboration and influencing skills
  • Strong written and verbal communication skills essential
  • Computer literate. Demonstrated knowledge of MS Office (especially PowerPoint and Word) and visual aids technology


This job has expired.

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