User Education Specialist
Computershare

Job Info

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JOB DESCRIPTION

Location: USA - Shelton, Connecticut (Hybrid)

This is a hybrid position primarily based in the Shelton, Connecticut office location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a User Education Specialist within the Computershare Governance services' business (CGS). CGS is a growing business unit, which provides governance and company secretarial services to our clients.

A role you will love

A fantastic opportunity to join a growing business unit within Computershare and support our clients on the implementation of our offered software products. This is a client facing position, which is perfect for someone who has a passion for technology and an interest in client education.

Key responsibilities

Reporting to the Global User Education Manager, the User Education Specialist (UES) will be responsible for:

• Provide training, both remotely and onsite, to CGS' client base across the US region.
• Manage and maintain documentation, release notes and videos for CGS' global suite of applications.
• Have an active role in internally publicizing new developments and features throughout the business and supporting training and knowledge-share initiatives.
• Production of high-quality videos, tutorials, and guides for internal and client distribution.
• Innovation in alternative content delivery methods and ways to improve our client on-boarding methods using modern delivery techniques
• Writing and publishing release notes for all CGS' applications, based on product development timetables
• Champion the GEMS Certification Program within USA, and ensuring regional differences are considered
• Develop an effective relationship network with clients and service providers, as well as with colleagues worldwide
• Constantly look to improve the efficiency of internal processes and improve the quality of reporting on key metrics

What will you bring to the role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position will require up to 30% travel based on business needs.

Required:

• Ability to learn new software's, and an interest in technology.
• Outstanding planning and scheduling skills.
• A solid and confident communicator, comfortable delivering with equal competence to new students, seasoned professionals, and boards of directors.
• The ability to learn new processes and concepts quickly.
• Excellent oral and written communication skills
• Well-presented and polished demeanour.
• University degree; or one to two years related experience and/or training; or equivalent combination of education and experience.

This is a fantastic opportunity to join a team where you can make a genuine impact. If interested, then please apply as soon as possible and someone from the talent team will be in touch on your progress.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-KT1 #LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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