VitalChek is a LexisNexis Risk Solutions company that provides a virtual call center and is a service provider for hundreds of government agencies throughout the US. VitalChek provides a safe, easy and convenient way for people to obtain their family's vital record documents - including birth certificates, marriage records, divorce records, and certain family death records through online vital records ordering.
www.vitalchek.com
Hourly Pay Rate: $15 + 15% shift differential for shifts between 6p-6a
Monthly Internet Reimbursement: $60 a month following first 30 days of employment
Job Description:
Entry level - 2 years of customer service experience preferably with 1+ years call center environment. Home-based position that ensures the delivery of excellent customer service through fast and accurate processing of requests, communication, and coordinating with other departments to resolve inquiries. First point of customer contact for general inquiries like pricing, products, order placement, customer complaints, etc. Builds and maintains solid customer relationships by handling questions and concerns with speed and professionalism.
Primary Responsibilities:
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