Walk-Up and Desktop Support Technician
ECS Corporate Services

Job Info

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ECS is seeking a Walk-Up and Desktop Support Technician to work in our Albuquerque, NM office.

Job Description:

ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM!

Do you wear a cape under your work shirt? Do you thrill to the cry of "My computer's gone rogue!"?

Our dynamic team seeks a Walk-Up & Desktop Support Technician who's ready to be the tech hero our employees and visitors need. You'll be the frontline of friendly tech guidance, both at our walk-up desk and directly at user workstations.

Ready to don your tech cape and answer the call? Apply today and let's make IT support a force for good!

We offer:

• A vibrant and supportive work environment where your tech feats are celebrated.
• Continuous learning and growth opportunities through ongoing training and development.
• The satisfaction of knowing you're the tech hero who keeps our team running smoothly.

Buckle up for:

• Dual-mode heroics: Be the first point of contact for in-person tech woes, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues like a tech ninja.
• Master of the tech menagerie: Printers rebelling? Passwords gone rogue? You'll tackle a diverse range of challenges, from basic issues to complex configurations.
• Communication: Your superpower: Bridge the gap between tech jargon and everyday language. Explain solutions clearly, patiently, and leave everyone feeling empowered (and maybe a little tech-savvy).
• Teamwork makes the tech dream work: Collaborate with other technicians and IT specialists to conquer intricate problems and ensure everyone gets back to work, smiling.

Required Skills:

You'll be a tech titan if you have:

• Associate's Degree plus 2 years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
• In lieu of a degree, 3 additional years relevant experience is applicable totaling 5 years' experience.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance.
• Tech passion: Gadgets are your friends, understanding how things work is your jam, and staying updated on tech trends is your superpower.
• Problem-solving prowess: You think critically, creatively, and find solutions even under pressure. Tech mysteries tremble before you!
• Communication champion: Clear, concise explanations and active listening are your tools. You make everyone feel heard, even when their keyboard's gone haywire.
• Friendly and patient: You stay calm under pressure, handle frustrated users with grace, and turn even the tech-averse into allies. Demonstrate formal customer service & technical training.
• Tech know-how: Windows, macOS, basic networking, and popular software are your playground. Bonus points for hardware expertise! Should be trained in the prevailing operating system(s) & hardware systems used at the client site. Possess experience with equipment & software installation & upgrades.

Desired Skills:

You'll be a tech titan plus if you have any additional superpowers below:

• Bachelor's Degree in managing Information Systems or other relevant area.
• An active U.S. Government clearance.
• CompTIA Certifications, such as A+ or Network+.
• Microsoft Certifications, such as MCSA Windows.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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