Workers' Compensation Claims Manager
AmTrust Group

Salt Lake City, Utah

Posted in Insurance

Job Info


AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Workers' Compensation Claims Manager. The Workers' Compensation Claims Manager is responsible to supervise activities within the worker compensation lost time claims department. This may encompass supervision of administrative tasks and staff or oversight of the investigation of insurance claims involving workers compensation, property or casualty claims based on coverage, appraisal and verifiable injury or damage. This position involves the direct handling of tasks and/or claims in addition to supervision of staff. The WC Claims Manager reports to the WC Sr. Manager.


  • May oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, evaluation, negotiation and settlement
  • Ensures all claims eligible or ineligible for payment conform to quality, production standards, and specifications
  • Ensures claim processing is consistent with applicable policies, procedures and department guidelines
  • Analyzes and approves workers compensation claims
  • Completes regular quality audits of staffs work, records results and counsels staff to bring work to or above standards
  • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards
  • Establishes and executes controls to assure that the quality of the work meets or exceeds standards
  • Reviews and analyzes processes, procedures, and workflows to identify opportunities for process improvement and efficiency


  • Bachelor's degree or equivalent combination of work experience and education required
  • 5+ years' experience in UT Workers' Compensation insurance industry
  • Valid adjusters license in appropriate jurisdictions or ability to obtain such
  • Basic understanding of laws, principles of coverage, liability, and insurance industry in general, with specific emphasis on workers compensation
  • Leadership skills: ability to plan, organize, delegate, and develop corporate human resources
  • Ability to work with little supervision and direction
  • Ability to operate business technology
  • Ability to manage personnel administration including employee evaluations and salary administration

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