Workforce Management Forecasting Analyst
CoreLogic Solutions, LLC

Irvine, California

Posted in IT


This job has expired.

Job Info


Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

Job Duties

  • The primary responsibility of this role is to create staffing forecasts in a high-volume contact center environment
  • Provide analysis and recommendations to improve staffing levels and efficiency while advising the Center leadership of observed trends
  • Maintain and analyze records of actual workload volumes compared to forecast
  • Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness
  • Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership
  • Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes
Job Qualifications:

Education, Experience, Knowledge and Skills
  • Experience with databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources
  • Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive key business decisions
  • Expert-level Microsoft Office skills in Excel including the use of advanced formulas
  • Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider
  • Comprehensive understanding of current industry Workforce Management processes and best practices related to all aspects of Workforce Management deliverables
  • Experience: Minimum of three (3) years of analyst experience
  • Intermediate SQL experience
  • Understanding of ETL processes - pulling data together from multiple data sources into a centralized, well-defined location
  • Bachelor's degree in Business, Finance or related field or equivalent work experience

Annual Pay Range:
54,000 - 60,000 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.


This job has expired.

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